Sydney Office Furniture will provide the Buyer with a comprehensive written proposal detailing the Goods & Services requested. This proposal will outline product specifications, pricing, and any relevant terms and conditions associated with the order.
To proceed with the order, the Buyer is required to:
The 40% non-refundable deposit can be paid using one of the following methods:
Credit card payments are processed via a secure payment link, which will be sent to the customer once order confirmation has been received.
Please note: Credit card payments will incur a fee of 1.4% for Visa Card and Mastercard and up to 2.2% for American Express of the total transaction amount.
Order processing will only commence once Sydney Office Furniture has received both the completed Confirmation of Order Form and the non-refundable 40% deposit payment, or payment in full for goods supplied ex stock for immediate dispatch. The Buyer will be notified via email once their order has been confirmed and is being processed.
Full payment for goods and services is required prior to dispatch of goods supplied by Sydney Office Furniture. For orders collected by the Buyer, full payment must be received prior to collection.
Once the order is placed by the Buyer and accepted by Sydney Office Furniture, manufacturing will commence. From this point, any costs arising from variations to the order will be the responsibility of the client. Sydney Office Furniture will provide written quotes for any requested variations, which must be signed off by the Buyer before any changes are implemented.
No returns or refunds are available for products manufactured to client specifications. Returns are accepted for stocked items within 7 days of receipt, provided the items remain in their original packaging, have not been altered, and show no signs of damage. All returns will be subject to a restocking fee of 20% of the total product cost, and customers are responsible for freight charges on all returned items.
For any queries regarding the proposal, order confirmation, or payment process, please contact Sydney Office Furniture via email or phone as provided in your written proposal.
